Microsoft 365 is the productivity backbone for most Australian businesses, but many organisations only scratch the surface of what is possible. Peer 2 Peer IT helps you unlock the full potential of your Microsoft investment through expert configuration, optimisation, and ongoing management tailored to Sydney SMEs.
Our Microsoft 365 services cover the complete lifecycle—from initial migration and setup through daily administration and strategic enhancement. We configure your tenant for security and compliance, optimise licence allocation to reduce costs, and ensure your teams can collaborate effectively using SharePoint, Teams, and OneDrive. Every engagement begins with a tenant health assessment that identifies security gaps, licensing waste, and configuration opportunities most organisations miss.
Microsoft 365 tenant hardening is one of the most impactful services we provide. Default M365 configurations leave significant security gaps—external sharing enabled everywhere, legacy authentication protocols active, no Conditional Access policies, and minimal data loss prevention. We implement a comprehensive security baseline that includes enforcing multi-factor authentication for all users, configuring Conditional Access policies that control how and where your data is accessed, enabling Microsoft Defender for Office 365 to protect against phishing and malware, setting up data loss prevention (DLP) policies to prevent sensitive information from leaving your organisation, and implementing sensitivity labels for document classification. These controls align with the Australian Cyber Security Centre's Essential Eight maturity model, particularly the application control, MFA, and restrict administrative privileges strategies—part of our broader cyber security services.
Licence optimisation is where many organisations waste significant budget. We frequently find businesses paying for Microsoft 365 E3 or E5 licences across their entire workforce when only a subset of users need those capabilities. A 50-person organisation might save $15,000-30,000 annually by right-sizing licences—providing Business Basic to front-line staff, Business Premium to knowledge workers, and E5 only to users who genuinely require advanced compliance and analytics features. We conduct detailed licence audits, map features to actual usage patterns, and recommend the most cost-effective licensing mix without compromising security or productivity.
SharePoint Online architecture deserves careful planning, yet most organisations allow it to grow organically—resulting in sprawling site collections, inconsistent permissions, and documents that nobody can find. We design SharePoint environments with clear information architecture: department sites, project hubs, and document libraries structured around how your teams actually work. Metadata, retention policies, and search configuration ensure that critical business documents are findable, governed, and protected throughout their lifecycle.
Microsoft Teams governance is equally important. Without clear policies, Teams channels proliferate, naming conventions break down, and sensitive conversations happen in public channels. We establish Teams governance frameworks that balance collaboration freedom with organisational control—including naming conventions, creation policies, guest access controls, and lifecycle management for inactive teams. Our adoption programmes help organisations move beyond basic chat and video calls into using Teams as a genuine collaboration hub with integrated workflows, approvals, and task management.
Implementing Conditional Access and Zero Trust principles within Microsoft 365 is essential for organisations with remote or hybrid workforces. Rather than trusting any device on the corporate network, Zero Trust verifies every access request based on user identity, device health, location, and risk level. We configure Conditional Access policies that require compliant devices for corporate data access, block sign-ins from high-risk locations, enforce session timeouts for sensitive applications, and require step-up authentication for administrative actions. This approach ensures your data remains protected whether staff work from the Sydney CBD office, a home office in the Blue Mountains, or a client site in Melbourne.
Backup strategy is an area where many organisations have a dangerous blind spot. Microsoft provides service availability—not data protection. Native retention policies offer limited protection against accidental deletion, but they do not protect against ransomware encryption, malicious insider deletion, or regulatory holds that require point-in-time recovery. We implement dedicated third-party backup solutions that protect Exchange mailboxes, OneDrive files, SharePoint sites, and Teams data with configurable retention periods and granular restore capabilities. Regular restore testing ensures your backups actually work when needed.
For businesses transitioning from on-premises infrastructure, we support both hybrid and cloud-only deployment models. Hybrid environments—with Active Directory synchronised to Azure AD and some workloads remaining on-premises—suit organisations with legacy applications or regulatory constraints. Cloud-only deployments eliminate on-premises infrastructure entirely, reducing maintenance overhead and enabling a fully mobile workforce. We assess your specific requirements, application dependencies, and compliance obligations to recommend the right model and manage the migration without disrupting your operations. Our managed IT services provide ongoing support for your cloud environment after migration.