What is VoIP and how does it benefit my business?

VoIP (Voice over Internet Protocol) delivers phone calls over the internet instead of traditional phone lines. Benefits include lower costs, flexibility to work anywhere, advanced features, and easy scaling.

Can VoIP integrate with Microsoft Teams?

Yes, we can implement Microsoft Teams Phone System, allowing your staff to make and receive calls directly within Teams. This consolidates communication tools and simplifies user experience.

What happens if the internet goes down?

We implement redundancy options including mobile failover, call forwarding to mobiles, and voicemail-to-email. Our 99% uptime SLA ensures business continuity even during outages.

Teams Certified

VoIP & Cloud Telephony

Modern Business Phone Systems for the Digital Age

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Uptime SLA: 99.9%
AU Calls: Unlimited
Integration: Teams

Answer

What is VoIP & Cloud Telephony?

Modern phone system with 99% uptime SLA

Cloud phone environment for handsets, softphones, or Microsoft Teams. Integration with CRM and business apps. Upgrade your Sydney business to a modern, flexible phone system.

Problems we solve

What we typically untangle.

Expensive Legacy Systems

Old PBX systems with high maintenance costs and limited features.

Remote Worker Struggles

Desk phones that do not work for hybrid and remote employees.

Poor Call Quality

Dropped calls, echoes, and delays frustrating customers and staff.

Limited Integration

Phone system disconnected from CRM and business applications.

Inclusions

What's in the service.

Handsets, softphones, or Microsoft Teams calling

Call flows, auto attendants, and call queues

Integration with CRM and business applications

Unlimited national and mobile calls

99.9% service availability guarantee

Call recording and analytics

Technical capabilities

Engineering depth, plainly listed.

Phone Solutions

Microsoft Teams Phone
Cisco Webex Calling
IP desk phones
Softphone apps
Mobile apps
Conference phones

Call Features

Auto attendants
Call queues
Call recording
Voicemail to email
Call analytics
Ring groups

Integrations

Microsoft 365
Salesforce
HubSpot CRM
Dynamics 365
Reception console
Contact centre

Execution framework

How the engagement runs.

1 week

Requirements Analysis

We assess your current phone system, call volumes, and feature requirements.

Deliverables

Current state review
Call flow documentation
Feature requirements
Solution recommendation

1-2 weeks

Solution Design

We design your new phone system including call flows, auto attendants, and integrations.

Deliverables

System architecture
Call flow design
Number porting plan
Integration specs

2-4 weeks

Migration & Deployment

We deploy the new system, port numbers, and configure all features.

Deliverables

System deployment
Number porting
User training
Testing and validation

Continuous

Ongoing Support

We provide ongoing support, changes, and optimisation of your phone system.

Deliverables

User support
Change requests
Call analytics
System optimisation

04FAQ

Common questions

VoIP (Voice over Internet Protocol) delivers phone calls over the internet instead of traditional phone lines. Benefits include lower costs, flexibility to work anywhere, advanced features, and easy scaling.